FREQUENTLY ASKED QUESTIONS?
At Zipship Ltd, we simplify complex logistics by offering reliable transport solutions across the UK and Europe. From raw materials and industrial loads to drink supplies, we handle it all—quickly and safely.
Customers can easily request a quote through our online form. Based on your details, we generate a unique quote number and provide a competitive rate. Once approved, secure payment and booking follow.
We also provide real-time parcel and load tracking, keeping you updated from dispatch to delivery. For questions about our services, vehicles, or timelines, our support team is always ready to help.
Please Choose the Topic You Need an Answer for?
QUOTATION
How do I request a quote?
You can request a quote by filling out our online form. Just provide the pickup and drop-off locations, type of goods, and preferred delivery date.
How long does it take to get a quote?
Most quotes are generated instantly or within 2-3 hour during business hours.
Do you charge for providing quotes?
No, all quotes are free and come with no obligation to book.
BOOKINGS
How do I confirm my booking?
Once you accept the quote, you’ll receive a confirmation link to complete the booking and secure your delivery slot.
Can I schedule deliveries in advance?
Yes, we accept bookings weeks or even months in advance, especially for bulk or long-distance transport.
PAYMENTS
What payment methods do you accept?
We accept major credit/debit cards and online payments via Stripe or PayPal and also Pay on Delivery.
Is payment required upfront?
Yes, payment is required to confirm your booking unless you have a business account with us.
ORDER STATUS
Can I track my delivery?
Yes, By Calling to our Customer Service You Can track the Delivery
How will I know when my delivery is arriving?
We’ll notify you by SMS or email with an estimated delivery window on the day of transport.
AMENDMENTS
Can I change my booking after confirmation?
Yes, you can make changes up to 24 hours before the scheduled pickup.
How do I update my delivery address or time?
Just contact our support team, and they’ll assist you with the change.
CANCELLATION
What is your cancellation policy?
Cancellations made 48 hours in advance are fully refundable. After that, cancellation fees may apply.
How do I cancel my booking?
You can cancel through your booking confirmation email or contact our support directly.
VANS EQUIPMENTS
How are my items secured in the van during transit?
We use moving blankets, straps, and bungee cords to secure items and minimize any risk of damage.
What equipment are you using during the move?
Our vans are equipped with trolleys, straps, loading ramps, and protective padding.
What is a moving trolley, and how does it help during the move?
A moving trolley helps move heavy or bulky items safely and efficiently, reducing the chance of damage.
Ask our moving experts online if you haven't found an answer for your question
Top-Quality Services
We provide high-quality moving boxes and professional packing materials as part of our service. Our team comes equipped with bubble wrap, foam wrap, strong packing tape, plastic covers for sofas and mattresses, stretch film, and wrapping paper — everything needed to ensure your items are packed safely and securely during the move.
Parcel Removal
House Removal
Delivery Service
Parcel Packing
Online Tools to Assist Your Move
For further assistance, please complete the online form to schedule a callback or request a video survey quote.